My order was marked delivered but it’s not here.Updated 2 months ago

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please head over to our Contact page and fill out the form. Our team will be in touch with next steps!

Please note - Missing package claim refunds are at the discretion of Comfrt. We suggest filing a claim with the carrier directly. Comfrt is not responsible for lost, held, or damaged packages sent to freight forwarding services. Missing package claims must be made within 14 days of the delivery date.