What if my package gets lost or arrives damaged?Updated 2 months ago

Lost Packages

At Comfrt, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please head over to our Contact page and fill out the form. Our team will be in touch with next steps!

Packages are considered lost in transit once there have been no tracking updates for 7 or more days.

Please note: weather-related delays may occur. Comfrt is not responsible for delayed shipments as a result of weather delays.

Damaged Packages

We understand the disappointment of receiving a damaged package. In such instances, please please head over to our Contact page and fill out the form within 5 days of receiving the order and include photos of the damaged items and package. Our team will be in touch!

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund to store credit via an e-gift card.