Comfrt

<h2 id="website-orders">Website Orders</h2><p>If your order was placed on our website (hint: the order number probably starts with #25), you can check the status of your order at any time by logging into your account and clicking on the &quot;Orders&quot; tab.&#xA0;</p><p>If your tracking label is in &quot;Label Created&quot; status for more than 7 days, your tracking has started moving but has not updated for more than 14 days, or there are any other issues with your tracking or delivery, please reach out to us via our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>.</p><p><br></p><h2 id="tiktok-shop-orders">TikTok Shop Orders</h2><p>If your order was placed on TikTok Shop (hint: the order number probably starts with 57), you can check the status by navigating to TikTok&apos;s &quot;Shop&quot; tab within the app, clicking &quot;Orders&quot; near the top left side, and finding your Comfrt order in the list.&#xA0;</p><p>If there are any issues with your tracking or delivery, please reach out to our TikTok Shop support team by clicking the headset icon in the top right of your TikTok Shop page, choosing your Comfrt order, and starting a support ticket.</p>

If your order was placed on our website (hint: the order number probably starts with #25), you can check the status of your order at any time by logging into your account and clicking on the "Orders" tab. If your tracking label is in "Label Created"

Where is my order?

Order Issues

How does a store credit refund affect my buy now, pay later plan?

Do you charge return shipping fees?

Can I combine multiple returns into one package?

Do you offer gift returns?

Can I cancel or change my return/exchange request?

Can I return Final Sale items?

Can I return or exchange a brand collaboration product?

When will I get my refund?

How do I use my e-gift card?

What is your return policy?

How do I make a return or exchange?

Can I exchange my exchange order?

US Returns & Exchanges

What’s your international return policy?

Why am I being charged taxes/duties for my international return?

International Returns

Returns & Exchanges

What is the difference between the collections?

What size should I get?

What is the difference between Oversized & Mega?

What size should I get in the Marshmallow Slides?

What weighted products do you offer?

Can pre-shrunk fabric still shrink?

How should I wash my product?

Why should I avoid fabric softener or bleach?

Can I use my Dreamer Blanket as a comforter?

Why does my Luna Lounge Sleep Shirt have a button that looks backward?

How do I unlock my Carry-On Companion Luggage?

Can I take my CalmTouch Hoodie Stress Balls through TSA?

Is the Inflate Hoodie final sale?

What makes the Inflate Hoodie unique?

How do I inflate or deflate the Inflate Hoodie pillows?

How do I wash the Inflate Hoodie?

Inflate Hoodie

Important Safety Instructions

How do I work the controller?

The controller on my blanket is showing "Er"?

What are all of the layers in the heated blanket?

Can I remove the lavender panel of the blanket?

How do I wash my Lavender Ember Heated Blanket?

Lavender Ember Heated Blanket

Product Knowledge & Care

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

What is your shipping policy?

Do you offer free shipping?

Do you ship internationally?

Do you offer express shipping?

How long does delivery take?

How do I track my order?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

I'm having trouble logging in to my account.

Can I change the email on my order? (U.S. Orders Only)

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modify

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

How do I join ComfrtClub?

Do I need to have a Comfrt account?

Is the membership fee a recurring charge?

Is my ComfrtCore membership valid on third party sites?

Is the membership available to international customers?

Terms of Service

How to Join

My benefits aren't working - why?

How do I take advantage of my early access to sales and launches?

How do I get my birthday credit?

Accessing Your Benefits

When will I receive my credits?

Do my credits expire?

How can I cancel my membership?

Can I pause my membership?

How do I update my payment method?

Can I return my membership or request a refund?

Can I earn loyalty credits on gift card purchases?

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?

What happens to my cashback credit if I make a return?

Can I get an order applied to my account if I used a different email?

Can I apply past orders to my account to receive points?

Managing Your Benefits

How does the Refer a Friend program work?

Refer a Friend

ComfrtClub

What is the Ambassador Program?

Who Can Apply?

What are the Benefits of Joining?

How Does it Work?

Ambassador Program

How do I make a TikTok Shop return?

How can I find my TikTok Shop order number?

Can I cancel or modify my TikTok Shop order?

Do you offer gift returns for TikTok Shop orders?

Third party price variances

Why is an item in stock on Comfrt.com but not on TikTok Shop?

TikTok Shop

Do you offer price matches?

How do I apply a discount or e-gift card code?

Do you offer a Military discount?

What is FrontrowMD?

Why am I getting text messages from Denise or Blake?

Do you offer wholesale?

General Questions

How do I contact customer support?

No one has responded to my email?

How do I unsubscribe from marketing texts or emails?

Contact Us

Website Orders

TikTok Shop Orders

Where is my order?Updated 6 hours ago

Website Orders

TikTok Shop Orders