Comfrt

Packages may be routed through regional hubs before reaching the final destination. This can look like backtracking on tracking updates, but it is a normal part of the shipping network. You can view the latest tracking updates through the link provided in your shipping confirmation.Please note: weather-related delays may occur. Comfrt is not responsible for delayed shipments as a result of weather delays.

Packages may be routed through regional hubs before reaching the final destination. This can look like backtracking on tracking updates, but it is a normal part of the shipping network. You can view the latest tracking updates through the link provid

Why does my package sometimes appear to go backward before reaching my delivery address?

Shipping & Delivery

What’s your return policy?

What’s your international return policy?

Can I return or exchange a brand collaboration product?

How do I make a return or exchange?

Can I combine multiple returns into one package?

Can I exchange my exchange order?

Do you offer gift returns?

Do you charge return shipping fees?

Can I cancel or change my return/exchange request?

When will I get my refund?

How do I use my e-gift card?

Returns & Exchanges

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

What is your shipping policy?

Do you ship internationally?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

How do I track my order?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

I'm having trouble logging in to my account.

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modifiy

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

What is the Ambassador Program?

Who Can Apply?

What are the Benefits of Joining?

How Does it Work?

Ambassador Program

How do I make a TikTok Shop return?

How can I find my TikTok Shop order number?

Can I cancel or modify my TikTok Shop order?

Do you offer gift returns for TikTok Shop orders?

Third party price variances

Why is an item in stock on Comfrt.com but not on TikTok Shop?

TikTok Shop

How do I contact customer support?

Contact Us

Do you offer price matches?

How do I apply a discount or e-gift card code?

What size should I get?

How should I wash my product?

What weighted products do you offer?

Spring Sale Promotion

How do I unlock my Carry-On Companion Luggage?

General Questions

Why does my package sometimes appear to go backward before reaching my delivery address?Updated 2 months ago