Still Have Questions?. If you couldn’t find the answer you were looking for in our FAQs, please visit our Contact Us page and complete the contact form. Our Customer Support team will follow up with next steps as soon as possible. Please note that we

Still Have Questions?If you couldn&#x2019;t find the answer you were looking for in our FAQs, please visit our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact Us</a> page and complete the contact form. Our Customer Support team will follow up with next steps as soon as possible.Please note that we do not currently offer customer support by phone.Waiting for a Response?Our inbox is prioritized by the oldest customer message. Sending an additional message before our team replies will update your ticket and move it to the back of the queue, which may result in a longer wait time. To help us respond as quickly as possible, please avoid sending follow-up messages while you are waiting.Please also make sure your email inbox has enough available storage to receive new messages, as storage limits may prevent our response from being delivered. We recommend checking your spam or junk folder in case our email was filtered there. We appreciate your patience and understanding! &#x1F90D;

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We sincerely apologize for the delay! Our team is working overtime to get caught up after a recent sudden influx of inquiries.&#xA0;Sending follow up emails will further delay our response because the system resets your place in line with each additional email.&#xA0;We appreciate your patience and understanding!

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We completely understand if you want to unsubscribe from texts, emails, or both so we have made it easy to do so!<ul><li>For emails, please scroll to the bottom of the email and click &quot;Unsubscribe&quot;.&#xA0;</li><li>For text messages, please reply or text &quot;STOP&quot; to unsubscribe.&#xA0;</li></ul>Please allow up to 48 hours for your unsubscribe request to fully process. If you still receive unwanted emails or text messages after this, please reach out to our support team for further assistance - we are happy to help!&#xA0;You may opt back in at any time.

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Comfrt

Contact Us

Do you charge return shipping fees?

Can I combine multiple returns into one package?

Do you offer gift returns?

Can I cancel or change my return/exchange request?

Can I return Final Sale items?

Can I return or exchange a brand collaboration product?

When will I get my refund?

How do I use my e-gift card?

What is your return policy?

How do I make a return or exchange?

Can I exchange my exchange order?

US Returns & Exchanges

What’s your international return policy?

Why am I being charged taxes/duties for my international return?

International Returns

Returns & Exchanges

What is the difference between the collections?

What size should I get?

What is the difference between Oversized & Mega?

What size should I get in the Marshmallow Slides?

What weighted products do you offer?

Can pre-shrunk fabric still shrink?

How should I wash my product?

Why should I avoid fabric softener or bleach?

Can I use my Dreamer Blanket as a comforter?

Why does my Luna Lounge Sleep Shirt have a button that looks backward?

How do I unlock my Carry-On Companion Luggage?

Can I take my CalmTouch Hoodie Stress Balls through TSA?

Is the Inflate Hoodie final sale?

What makes the Inflate Hoodie unique?

How do I inflate or deflate the Inflate Hoodie pillows?

How do I wash the Inflate Hoodie?

Inflate Hoodie

Important Safety Instructions

How do I work the controller?

The controller on my blanket is showing "Er"?

What are all of the layers in the heated blanket?

Can I remove the lavender panel of the blanket?

How do I wash my Lavender Ember Heated Blanket?

Lavender Ember Heated Blanket

Product Knowledge & Care

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

What is your shipping policy?

Do you offer free shipping?

Do you ship internationally?

Do you offer express shipping?

How long does delivery take?

How do I track my order?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

I'm having trouble logging in to my account.

Can I change the email on my order? (U.S. Orders Only)

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modify

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

How do I join ComfrtClub?

Do I need to have a Comfrt account?

Is the membership fee a recurring charge?

Is my ComfrtCore membership valid on third party sites?

Is the membership available to international customers?

Terms of Service

How to Join

My benefits aren't working - why?

How do I take advantage of my early access to sales and launches?

How do I get my birthday credit?

Accessing Your Benefits

When will I receive my credits?

Do my credits expire?

How can I cancel my membership?

Can I pause my membership?

How do I update my payment method?

Can I return my membership or request a refund?

Can I earn loyalty credits on gift card purchases?

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?