We do ship internationally!. Orders shipped outside the United States are subject to taxes & duties that are calculated at checkout and paid for by the customer. Please note that international shipments can take 7-14 days or more depending on locatio

We do ship internationally!Orders shipped outside the United States are subject to taxes &amp; duties that are calculated at checkout and paid for by the customer.Please note that international shipments can take 7-14&#xA0;days or more&#xA0;depending on location and time of the year.If there are no tracking updates on your order for 7 or more days, please please head over to our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact</a> page and fill out the form. Our team will be in touch with next steps!

Do you ship internationally?

Our standard shipping times are dependent on country / region and can be found in our Shipping Policy page. Orders shipped internationally are subject to taxes & duties that are calculated in to the product cost at checkout and paid for by the custom

Our standard shipping times are dependent on country / region and can be found in our&#xA0;<a href="https://comfrt.com/content/shipping-policy#r-dispatch-processing-times" target="_blank" rel="noopener noreferrer">Shipping Policy</a>&#xA0;page.&#xA0;Orders shipped internationally are subject to taxes &amp; duties that are calculated in to the product cost at checkout and paid for by the customer. Please note:&#xA0;<ul><li>Delivery times may vary depending on your location and the time of year.&#xA0;</li><li>Weather-related delays may occur. Comfrt is not responsible for delayed shipments as a result of weather delays.</li></ul> For additional questions about our shipping policy, please head over to our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact</a> page and fill out the form. Our team will be in touch!

What is your international shipping policy?

Comfrt

International Shipping Destination

Shipping & Delivery

Can I cancel or change my return/exchange request?

How does a store credit refund affect my buy now, pay later plan?

Do you charge return shipping fees?

Can I combine multiple returns into one package?

Do you offer gift returns?

Can I return Final Sale items?

Can I return or exchange a brand collaboration product?

When will I get my refund?

How do I use my e-gift card?

What is your return policy?

How do I make a return or exchange?

Can I exchange my exchange order?

US Returns & Exchanges

What’s your international return policy?

Why am I being charged taxes/duties for my international return?

International Returns

Returns & Exchanges

What is the difference between the collections?

What size should I get?

What is the difference between Oversized & Mega?

What size should I get in the Marshmallow Slides?

What weighted products do you offer?

Can pre-shrunk fabric still shrink?

How should I wash my product?

Why should I avoid fabric softener or bleach?

Can I use my Dreamer Blanket as a comforter?

Why does my Luna Lounge Sleep Shirt have a button that looks backward?

How do I unlock my Carry-On Companion Luggage?

Can I take my CalmTouch Hoodie Stress Balls through TSA?

Is the Inflate Hoodie final sale?

What makes the Inflate Hoodie unique?

How do I inflate or deflate the Inflate Hoodie pillows?

How do I wash the Inflate Hoodie?

Inflate Hoodie

Important Safety Instructions

How do I work the controller?

The controller on my blanket is showing "Er"?

What are all of the layers in the heated blanket?

Can I remove the lavender panel of the blanket?

How do I wash my Lavender Ember Heated Blanket?

Lavender Ember Heated Blanket

Product Knowledge & Care

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

How do I track my order?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

What is your US shipping policy?

US Shipping Destination

I'm having trouble logging in to my account.

Can I change the email on my order? (U.S. Orders Only)

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modify

Where is my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

How do I join ComfrtClub?

Do I need to have a Comfrt account?

Is the membership fee a recurring charge?

Is my ComfrtCore membership valid on third party sites?

Is the membership available to international customers?

Terms of Service

How to Join

My benefits aren't working - why?

How do I take advantage of my early access to sales and launches?

How do I get my birthday credit?

Accessing Your Benefits

When will I receive my credits?

Do my credits expire?

How can I cancel my membership?

Can I pause my membership?

How do I update my payment method?

Can I return my membership or request a refund?

Can I earn loyalty credits on gift card purchases?

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?