Comfrt

TikTok Shop allows customers one hour from the time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders.&#xA0;If you need to make changes to your contact information, please contact TikTok Shop US support&#xA0;<a href="https://www.tiktok.com/support" target="_blank" rel="noopener noreferrer" style=" text-decoration: none;">here</a>.

TikTok Shop allows customers one hour from the time of purchase to make changes or request a cancellation of an order. Once that hour has passed, we are unable to modify TikTok Shop orders. If you need to make changes to your contact information, ple

Can I cancel or modify my TikTok Shop order?

TikTok Shop

What’s your return policy?

What’s your international return policy?

Can I return or exchange a brand collaboration product?

How do I make a return or exchange?

Can I combine multiple returns into one package?

Can I exchange my exchange order?

Do you offer gift returns?

Do you charge return shipping fees?

Can I cancel or change my return/exchange request?

When will I get my refund?

How do I use my e-gift card?

Returns & Exchanges

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

What is your shipping policy?

Do you ship internationally?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

How do I track my order?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

I'm having trouble logging in to my account.

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modifiy

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

What is the Ambassador Program?

Who Can Apply?

What are the Benefits of Joining?

How Does it Work?

Ambassador Program

How do I make a TikTok Shop return?

How can I find my TikTok Shop order number?

Do you offer gift returns for TikTok Shop orders?

Third party price variances

Why is an item in stock on Comfrt.com but not on TikTok Shop?

How do I contact customer support?

Contact Us

Do you offer price matches?

How do I apply a discount or e-gift card code?

What size should I get?

How should I wash my product?

What weighted products do you offer?

Spring Sale Promotion

How do I unlock my Carry-On Companion Luggage?

General Questions

Can I cancel or modify my TikTok Shop order?Updated 2 months ago