Can I change the email on my order? (U.S. Orders Only)Updated 3 months ago

This process currently applies to U.S orders only. 

We understand that typos and auto-fills happen - we’ll do our best to accommodate email address update requests whenever possible.

Immediately Post-Checkout

On your order confirmation screen, you should see a button to make changes to your order. You have 15 minutes from the time your order was placed to make these updates before the order is finalized.

If updates are made during this window, all order confirmation emails, shipment confirmation emails, etc. will go to the new email address. 

After the 15 Minute Window

You can request an email address update by filling out our Contact Form. Please provide any information that can help us find your order as well as your new email address. Our customer experience team will review your request and do their best to accommodate the update; however, we cannot guarantee that all email address changes can be completed.

Please note that due to system limitations, updates made through our customer experience team limit our email communications about your order. Order confirmations, shipment confirmations, etc. will not go to the new email address. 

Our customer experience team can provide a link to see your order summary and tracking information. Alternatively, you can log in to your account on our site to see these updates.