Sorry about that! Please make sure you’ve created your account and then activate your account to log in to the new site. You should have received an email from us to activate the account - be sure to click the link in that email to complete activatio

Sorry about that! Please make sure you&#x2019;ve created your account and then activate your account to log in to the new site. You should have received an email from us to activate the account - be sure to click the link in that email to complete activation.Need to resend the email? Head over to our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact</a> page and fill out the form - we&apos;ll be happy to send it over!

I'm having trouble logging in to my account.

We understand that typos and auto-fills happen - we’ll do our best to accommodate email address update requests whenever possible. On your order confirmation screen, you should see a button to make changes to your order. You have 15 minutes from the

<h2 id="this-process-currently-applies-to-us-orders-only">This process currently applies to U.S orders only.&#xA0;</h2>We understand that typos and auto-fills happen - we&#x2019;ll do our best to accommodate email address update requests whenever possible. <h2 id="immediately-post-checkout">Immediately Post-Checkout</h2>On your order confirmation screen, you should see a button to make changes to your order. You have 15 minutes from the time your order was placed to make these updates before the order is finalized.If updates are made during this window, all order confirmation emails, shipment confirmation emails, etc. will go to the new email address.&#xA0; <h2 id="after-the-15-minute-window">After the 15 Minute Window</h2>You can request an email address update by filling out our&#xA0;<a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>. Please provide any information that can help us find your order as well as your new email address. Our customer experience team will review your request and do their best to accommodate the update; however, we cannot guarantee that all email address changes can be completed. Please note that due to system limitations, updates made through our customer experience team limit our email communications about your order. Order confirmations, shipment confirmations, etc. will not go to the new email address.&#xA0;Our customer experience team can provide a link to see your order summary and tracking information. Alternatively, you can <a href="http://www.comfrt.com/account" target="_blank" rel="noopener noreferrer">log in to your account</a> on our site to see these updates.<h2 id="isPasted"> </h2>

Can I change the email on my order? (U.S. Orders Only)

Comfrt

Account Management

Do you charge return shipping fees?

Can I combine multiple returns into one package?

Do you offer gift returns?

Can I cancel or change my return/exchange request?

Can I return Final Sale items?

Can I return or exchange a brand collaboration product?

When will I get my refund?

How do I use my e-gift card?

What is your return policy?

How do I make a return or exchange?

Can I exchange my exchange order?

US Returns & Exchanges

What’s your international return policy?

Why am I being charged taxes/duties for my international return?

International Returns

Returns & Exchanges

What is the difference between the collections?

What size should I get?

What is the difference between Oversized & Mega?

What size should I get in the Marshmallow Slides?

What weighted products do you offer?

Can pre-shrunk fabric still shrink?

How should I wash my product?

Why should I avoid fabric softener or bleach?

Can I use my Dreamer Blanket as a comforter?

Why does my Luna Lounge Sleep Shirt have a button that looks backward?

How do I unlock my Carry-On Companion Luggage?

Can I take my CalmTouch Hoodie Stress Balls through TSA?

Is the Inflate Hoodie final sale?

What makes the Inflate Hoodie unique?

How do I inflate or deflate the Inflate Hoodie pillows?

How do I wash the Inflate Hoodie?

Inflate Hoodie

Important Safety Instructions

How do I work the controller?

The controller on my blanket is showing "Er"?

What are all of the layers in the heated blanket?

Can I remove the lavender panel of the blanket?

How do I wash my Lavender Ember Heated Blanket?

Lavender Ember Heated Blanket

Product Knowledge & Care

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

What is your shipping policy?

Do you offer free shipping?

Do you ship internationally?

Do you offer express shipping?

How long does delivery take?

How do I track my order?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modify

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

How do I join ComfrtClub?

Do I need to have a Comfrt account?

Is the membership fee a recurring charge?

Is my ComfrtCore membership valid on third party sites?

Is the membership available to international customers?

Terms of Service

How to Join

My benefits aren't working - why?

How do I take advantage of my early access to sales and launches?

How do I get my birthday credit?

Accessing Your Benefits

When will I receive my credits?

Do my credits expire?

How can I cancel my membership?

Can I pause my membership?

How do I update my payment method?

Can I return my membership or request a refund?

Can I earn loyalty credits on gift card purchases?

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?