What is your cancellation policy?Updated 3 months ago

Made a mistake? 

Within 15 minutes of checkout, you are able to make the following modifications:

• Update or change your email address
• Update or change your shipping address
• Cancel your order (excluding gift cards, ComfrtClub VIP and final sale items)

Please note that payment is captured at time of purchase. If you do cancel your order, please allow up to 7 business days, depending on your bank's processing times, for the refund to be reflected. Purchases made with gift cards are refunded back to the original gift card within 24 hours. 

Please Note:

Final Sale:

Final sale items are not eligible for cancellation or refund once an order is placed.

Gift Cards:

As gift cards are processed immediately once an order is placed, they are not eligible for cancellation. 

ComfrtClub VIP

While ComfrtClub VIP memberships are not eligible for a refund, please see our FAQ on cancelling your membership prior to the subscription charge here. 

After the 15 minute window please see our additional cancellation policies below:

Ready to Ship Items:

We strive to fulfill orders as quickly as possible. As a result, ready to ship items cannot be cancelled and edits cannot be made once the order has been placed. 

These items/orders are processed within 5 minutes of purchase and shipped within 2-3 business days to ensure speedy delivery. 

Pre-Order Items:

Only pre-orders can be canceled within 7 days for a refund to the original method of payment. Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this period but before fulfillment, we can only offer a refund to store credit via an e-gift card for pre-order cancellations.

You can always request a return or exchange once your order arrives.