We aim to reply to all emails within 48-72 hours. We kindly ask you to refrain from sending multiple emails as this will push your thread down in our queue which delays your response time.

Comfrt

<p>We want to make sure all of our customers receive their orders ASAP this holiday season, so our team will be processing orders outside of usual business hours. This means your tracking may remain inactive until the package is collected by the carrier after the public holidays. Please allow up to 3 business days for a tracking scan.&#xA0;</p>

We want to make sure all of our customers receive their orders ASAP this holiday season, so our team will be processing orders outside of usual business hours. This means your tracking may remain inactive until the package is collected by the carrier

Why hasn’t my tracking updated after 24 hours?

Shipping & Delivery

Holiday Shipping

Can I cancel or change my return/exchange request?

How does a store credit refund affect my buy now, pay later plan?

Do you charge return shipping fees?

Can I combine multiple returns into one package?

Do you offer gift returns?

I received an item as a gift, how do I make a return?

Can I return Final Sale items?

Can I return or exchange a brand collaboration product?

When will I get my refund?

How do I use my e-gift card?

What is your Holiday return policy?

Holiday Returns

What is your return policy?

How do I make a return or exchange?

Can I exchange my exchange order?

US Returns & Exchanges

What’s your international return policy?

Why am I being charged taxes/duties for my international return?

International Returns

Returns & Exchanges

How do I track my order?

Do you offer free shipping?

Do you offer express shipping?

How long does delivery take?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

What is the shipping cut off for Holiday orders?

I placed my order after the recommended date... Will my order arrive before Christmas?

Will my order be delivered on a Public Holiday?

What is your US shipping policy?

US Domestic Shipping

Do you ship internationally?

What is your international shipping policy?

International Shipping

What is the difference between the collections?

What size should I get?

What is the difference between Oversized & Mega?

What size should I get in the Marshmallow Slides?

What weighted products do you offer?

Can pre-shrunk fabric still shrink?

How should I wash my product?

Why should I avoid fabric softener or bleach?

Can I use my Dreamer Blanket as a comforter?

Why does my Luna Lounge Sleep Shirt have a button that looks backward?

How do I unlock my Carry-On Companion Luggage?

Can I take my CalmTouch Hoodie Stress Balls through TSA?

Is the Inflate Hoodie final sale?

What makes the Inflate Hoodie unique?

How do I inflate or deflate the Inflate Hoodie pillows?

How do I wash the Inflate Hoodie?

Inflate Hoodie

Important Safety Instructions

How do I work the controller?

The controller on my blanket is showing "Er"?

What are all of the layers in the heated blanket?

Can I remove the lavender panel of the blanket?

How do I wash my Lavender Ember Heated Blanket?

Lavender Ember Heated Blanket

Product Knowledge & Care

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

I'm having trouble logging in to my account.

Can I change the email on my order? (U.S. Orders Only)

How do I unsubscribe from marketing texts or emails?

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modify

Where is my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

How do I join ComfrtClub?

Do I need to have a Comfrt account?

Is the membership fee a recurring charge?

Is my ComfrtCore membership valid on third party sites?

Is the membership available to international customers?

Terms of Service

How to Join

My benefits aren't working - why?

How do I take advantage of my early access to sales and launches?

How do I get my birthday credit?

Accessing Your Benefits

When will I receive my credits?

Do my credits expire?

How can I cancel my membership?

Can I pause my membership?

How do I update my payment method?

Can I return my membership or request a refund?

Can I earn loyalty credits on gift card purchases?

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?

What happens to my cashback credit if I make a return?

Can I get an order applied to my account if I used a different email?

Can I apply past orders to my account to receive points?

Managing Your Benefits

How does the Refer a Friend program work?

Refer a Friend

ComfrtClub

What is the Ambassador Program?

Who Can Apply?

What are the Benefits of Joining?

How Does it Work?

How do I contact someone about the Ambassador Program?

Ambassador Program

How do I make a TikTok Shop return?

How can I find my TikTok Shop order number?

Can I cancel or modify my TikTok Shop order?

Do you offer gift returns for TikTok Shop orders?

Third party price variances

Why is an item in stock on Comfrt.com but not on TikTok Shop?

TikTok Shop

Do you gift wrap?

Do you offer a Military discount?

How do I apply a discount or e-gift card code?

What is FrontrowMD?

Do you offer price matches?

Do you offer wholesale?

Why am I getting text messages from Denise or Blake?

General Questions

Why hasn’t my tracking updated after 24 hours?Updated 11 hours ago