Managing Your Benefits

When will I receive my credits?

Your credits will be added to your account once your order is shipped in its entirety. If you have both ready to ship and pre-order items on your order, credits will appear once the final item has shipped.

Do my credits expire?

Yes, credits expire 90 days from issue date.

How can I cancel my membership?

Can I pause my membership?

No, we do not support pausing or skipping your membership. However, you can cancel and rejoin the membership at any time.

How do I update my payment method?

You can update your payment method at any time from your account page.

Can I return my membership or request a refund?

All purchases of the ComfrtClub membership are final and cannot be returned or refunded. You can cancel your membership auto-renewal from your account page at any time or by contacting our customer experience team here. If canceled, your membership w

Can I earn loyalty credits on gift card purchases?

Yes, loyalty credits are earned on gift card purchases!. Please note, orders placed with a gift card as the original payment method will not earn loyalty credits.

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?

Credits are earned based on the final amount paid after any discounts, promotions, bundle pricing, or pre-order pricing are applied. You will not earn credits on the original price prior to the discount — only on the actual amount charged (pre-tax) a

What happens to my cashback credit if I make a return?

If you return an order, any cashback credit earned from that purchase will be automatically deducted from your account.

Can I get an order applied to my account if I used a different email?

Yes! As long as you already have an existing member account when the purchases were made, we can apply these orders to your account. If you placed an order using a different or incorrect email, our team can help transfer the points to your account. J

Can I apply past orders to my account to receive points?

No, only purchases made from the time your membership was active are eligible for points"