Our return policy allows returns or exchanges for unused products in their original packaging delivered in the last 30 days (subject to country availability). Please note that E-Gift Cards and items marked Final Sale are not eligible for return or re

Our return policy allows returns or exchanges for unused products in their original packaging delivered in the last 30&#xA0;days&#xA0;(subject to country availability).Please note that E-Gift Cards and items marked Final Sale are not eligible for return or refund. All co-branded collabs are final sale and excluded from discounts or promotions.You can expect your refund or exchange to be processed within 7&#xA0;days, after our warehouse receives and inspects the returned item.Refunds are issued as store credit via an e-gift card sent to the email address you used when placing your order.If you&apos;d like to start a return or exchange, please visit our<a href="https://comfrt.loopreturns.com/" target="_blank" rel="noopener noreferrer">&#xA0;Return Portal</a>.

What is your return policy?

Returns & Exchanges are subject to country availability. For returns with an origin outside of the United States, please head over to our Contact page and fill out the form. Our team will be in touch with next steps!. Returns & Exchanges must be init

Returns &amp; Exchanges are subject to country availability. For returns with an origin outside of the United States, please head over to our&#xA0;<a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact</a>&#xA0;page and fill out the form. Our team will be in touch with next steps!Returns &amp; Exchanges must be initiated within 30 days of delivery. Items must be unused and in the original packaging. ReturnYou can start your return by visiting our <a href="https://comfrt.loopreturns.com/" target="_blank" rel="noopener noreferrer">Return Portal</a>.&#xA0;<ul><li style="font-family: Inter;">You will need your Comfrt Order Number (found in your order confirmation or shipment confirmation email) and the email address you used to place your order.</li><li style="font-family: Inter;">Put the &quot;#&quot; sign immediately before the order number, for example: #1234567</li><li style="font-family: Inter;">Please securely pack your returning items to prevent damage during transit and attach the shipping label provided by Loop to the package or present the QR code, if provided, to the shipping carrier at time of drop off.&#xA0;</li><li style="font-family: Inter;">Use the Loop Returns portal and the shipping label it provides to send back your items - this ensures your return or exchange is processed quickly and accurately. We cannot guarantee that a returns sent with an alternative shipping label will be processed.</li></ul>Refunds will be issued as store credit via an e-gift card sent to the email address used to place your order within 14 days of the return being received and inspected by our warehouse. ExchangeYou can start your exchange by visiting our return portal: <a href="https://comfrt.loopreturns.com/" target="_blank" rel="noopener noreferrer">Loop Returns</a>.&#xA0;<ul><li style="font-family: Inter;">You will need your Comfrt Order Number (found in your order confirmation or shipment confirmation email) and the email address you used to place your order.</li><li style="font-family: Inter;">Please securely pack your returning items to prevent damage during transit and attach the shipping label provided by Loop to the package or present the QR code, if provided, to the shipping carrier at time of drop off.&#xA0;</li><li style="font-family: Inter;">Use the Loop Returns portal and the shipping label it provides to send back your items - this ensures your return or exchange is processed quickly and accurately. We cannot guarantee that a returns sent with an alternative shipping label will be processed.</li></ul>Exchanges are limited to the same product &#x2014; you may select a different size or color only.&#xA0;If you&#x2019;d like a different item or you&#x2019;re not ready to decide, please select &#x201C;Return&#x201D; instead and repurchase once your store credit is issued.In the event that your preferred item is out of stock by the time your return is processed, we will issue a store credit via e-gift card.Exchanges are shipped via standard shipping.Please note, exchanges or orders starting with &quot;EXC&quot; can only be returned for a gift card. We&apos;re unable to allow exchanges on exchange orders. Refund ProcessUpon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to store credit via an e-gift card. This will be sent to the email address you used to place your order.If there are any issues with your return upon arrival, our team will contact you via email. Non-Returnable ItemsE-Gift Cards and items marked as Final Sale are not eligible for return or refund.All co-branded collabs are final sale and excluded from discounts or promotions.

How do I make a return or exchange?

We're unable to allow exchanges on exchange orders. Orders starting with "EXC" can only be returned for a gift card.

We&apos;re unable to allow exchanges on exchange orders. Orders starting with &quot;EXC&quot; can only be returned for a gift card.&#xA0;

Can I exchange my exchange order?

Comfrt

US Returns & Exchanges

Returns & Exchanges

Do you charge return shipping fees?

Can I combine multiple returns into one package?

Do you offer gift returns?

Can I cancel or change my return/exchange request?

Can I return Final Sale items?

Can I return or exchange a brand collaboration product?

When will I get my refund?

How do I use my e-gift card?

What’s your international return policy?

Why am I being charged taxes/duties for my international return?

International Returns

What is the difference between the collections?

What size should I get?

What is the difference between Oversized & Mega?

What size should I get in the Marshmallow Slides?

What weighted products do you offer?

Can pre-shrunk fabric still shrink?

How should I wash my product?

Why should I avoid fabric softener or bleach?

Can I use my Dreamer Blanket as a comforter?

Why does my Luna Lounge Sleep Shirt have a button that looks backward?

How do I unlock my Carry-On Companion Luggage?

Can I take my CalmTouch Hoodie Stress Balls through TSA?

Is the Inflate Hoodie final sale?

What makes the Inflate Hoodie unique?

How do I inflate or deflate the Inflate Hoodie pillows?

How do I wash the Inflate Hoodie?

Inflate Hoodie

Important Safety Instructions

How do I work the controller?

The controller on my blanket is showing "Er"?

What are all of the layers in the heated blanket?

Can I remove the lavender panel of the blanket?

How do I wash my Lavender Ember Heated Blanket?

Lavender Ember Heated Blanket

Product Knowledge & Care

What is Pre-Order?

How does Pre-Order work?

Should I purchase Pre-Order or Ready to Ship?

Pre-Order

What is your shipping policy?

Do you offer free shipping?

Do you ship internationally?

Do you offer express shipping?

How long does delivery take?

How do I track my order?

Why does my package sometimes appear to go backward before reaching my delivery address?

My order was marked delivered but it’s not here.

What if my package gets lost or arrives damaged?

Shipping & Delivery

I'm having trouble logging in to my account.

Can I change the email on my order? (U.S. Orders Only)

Account Management

What is your cancellation policy?

Can I edit my order or change my address?

Why was my order cancelled?

Can I change my payment method?

Cancel & Modify

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What do I do if I'm missing an item in my order?

Order Issues

How do I join ComfrtClub?

Do I need to have a Comfrt account?

Is the membership fee a recurring charge?

Is my ComfrtCore membership valid on third party sites?

Is the membership available to international customers?

Terms of Service

How to Join

My benefits aren't working - why?

How do I take advantage of my early access to sales and launches?

How do I get my birthday credit?

Accessing Your Benefits

When will I receive my credits?

Do my credits expire?

How can I cancel my membership?

Can I pause my membership?

How do I update my payment method?

Can I return my membership or request a refund?

Can I earn loyalty credits on gift card purchases?

How are credits calculated for bundles, pre-orders, and orders placed with a discount code?