We do not charge return shipping fees for US based returns. We will provide a pre-paid label when you start your return through our return portal. Please use the label provided before your return expires as returns made with an alternative label may

We do not charge return shipping fees for US based returns. We will provide a pre-paid label when you start your return through <a href="https://comfrt.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">our return portal</a>.&#xA0;Please use the label provided before your return expires as returns made with an alternative label may not be processed or able to be located.Original shipping fees are non-refundable.&#xA0;International returns currently follow a different process. International customers are required to cover the return shipping cost.&#xA0;Reach out to our support team for more information by filling out our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact Form</a>.&#xA0;

Do you charge return shipping fees?

We do not recommend sending multiple return submissions in one package. When a return is submitted, it generates a label or QR code specifically for the items in that return and linked to the processing of your return. Our team will not have a record

We do not recommend sending multiple return submissions in one package. When a return is submitted, it generates a label or QR code specifically for the items in that return and linked to the processing of your return.Our team will not have a record of items from other return submissions as they will not be linked to that label/QR code.We handle all returns with an extremely thorough and efficient process and any extra items are set aside to be recorded and handled at a later time.Please note that items or orders not included in your original return request may require additional processing time. If you don&#x2019;t see your return processed, simply reply to your return confirmation email and our team will be happy to help.

Can I combine multiple returns into one package?

Yes! We offer store credit refunds and exchanges for gifts within 30 days of delivery of the original order. Eligible items can be returned within 30 days of delivery for an exchange or store credit in the form of a Comfrt eGift Card. Items must be r

Yes! We offer store credit refunds and exchanges for gifts within 30&#xA0;days of delivery of the original order.&#xA0; Eligible items can be returned within 30 days of delivery for an exchange or store credit in the form of a Comfrt eGift Card. Items must be returned in their original condition and packaging. Please note: TikTok Shop or other third party vendor orders are not eligible for gift returns.&#xA0; Giving a gift?To create a gift receipt visit click&#xA0;<a href="http://Comfrt.loop.gift" target="_blank" rel="noopener noreferrer">here.</a> Returning a gift?For gift returns or exchanges, please visit our <a href="https://comfrt.loopreturns.com/" target="_blank" rel="noopener noreferrer">Return Portal</a> and select &apos;Return a gift&apos;.&#xA0;<ul><li style="font-family: Inter;">If you have the original Comfrt Order Number and email used to purchase the order, enter this information for easy processing.&#xA0;</li><li style="font-family: Inter;">If you do not have this information, please contact the gifter to provide a gift receipt for you <a target="_blank" href="https://comfrt.loop.gift/#/gift-receipt" rel="noopener noreferrer" style=" text-decoration: none;">here</a>.</li></ul>Your store credit refund or exchange will be processed within 14&#xA0;days of our warehouse receiving &amp; inspecting your return.&#xA0;In the event that your preferred item for an exchange is out of stock by the time your return is processed, we will issue a store credit refund.&#xA0;Store credit refunds will be sent to your email as an e-gift card.Please note that E-Gift Cards and items marked Final Sale are not eligible for return or refund. All co-branded collabs are final sale and excluded from discounts or promotions.

Do you offer gift returns?

If you have not shipped your items back and your return label is still valid (has not expired), you're able to cancel your return!. Instructions:. 1) Locate your return confirmation email and click "View your Return". 2) Click "Cancel return" under t

If you have not shipped your items back and your return label is still valid (has not expired), you&apos;re able to cancel your return! Instructions:&#xA0;1) Locate your return confirmation email and click &quot;View your Return&quot;&#xA0;2) Click &quot;Cancel return&quot; under the Edit Return section Your return will then be cancelled and you may re-create your return immediately.

Can I cancel or change my return/exchange request?

E-Gift Cards, co-branded collabs, and items marked Final Sale are not eligible for return, exchange, or refund. All co-branded collabs are also excluded from discounts and promotions. Final Sale items will be marked as such on the product page, in yo

E-Gift Cards, co-branded collabs, and items marked Final Sale are not eligible for return, exchange, or refund. All co-branded collabs are also excluded from discounts and promotions.Final Sale items will be marked as such on the product page, in your cart, at checkout, and on your Order Status page.

Can I return Final Sale items?

All brand collaboration products (like Comfrt x Goli) are final sale. These products are also excluded from additional promotions and are not eligible for added discounts.

All brand collaboration products (like Comfrt x Goli) are final sale. These products are also excluded from additional promotions and are not eligible for added discounts.

Can I return or exchange a brand collaboration product?

Once your return has been received and inspected, you will receive an email with your store credit e-gift card. Please allow up to 14 days after your return tracking shows "delivered" to receive your e-gift card. Be sure to check your spam/junk folde

Once your return has been received and inspected, you will receive an email with your store credit e-gift card.Please allow up to 14&#xA0;days after your return tracking shows &quot;delivered&quot; to receive your e-gift card.&#xA0;Be sure to check your spam/junk folder in case the email was accidentally filtered there.&#xA0;If you do not receive this email within this time frame, please create or <a href="http://www.comfrt.com/account" target="_blank" rel="noopener noreferrer">log in to your customer account</a> using the same email you used at checkout. Once you&apos;re in, click &quot;Gift Cards&quot; on the left side - you can find and resend your active gift cards from this page. Still not seeing it? Head over to our <a href="https://comfrt.com/content/contact" target="_blank" rel="noopener noreferrer">Contact</a> page and fill out the form. Our team will be in touch with next steps!Our e-gift cards do not expire and can be sent to a friend or family member for use.

When will I get my refund?

To apply an e-gift card code:. If you’re having trouble entering your e-gift card code, please try clearing the cache on your web browser or trying on a different device. If you are having trouble finding your gift card email, please create or log in

To apply an e-gift card code:<div data-offset-key="ao62j-0-0">At checkout, enter the e-Gift Card code (from your store credit email) or the discount code in the Discount Code or Gift Card field. </div><ul><li data-block="true" data-editor="4d820" data-offset-key="dshvu-0-0" style="font-size: 16px;"><div data-offset-key="dshvu-0-0">If you&apos;re using a mobile phone, on the checkout page, please tap the drop-down icon at the top next to &quot;Order Summary&quot; to see the&#xA0;Discount Code or Gift Card&#xA0;field.</div></li><li data-block="true" data-editor="4d820" data-offset-key="4cnek-0-0" style="font-size: 16px;"><div data-offset-key="4cnek-0-0">If you&apos;re purchasing using a computer, after clicking the checkout option, you will immediately see the&#xA0;Discount Code or Gift Card&#xA0;field on the right side of the page.</div></li><li data-block="true" data-editor="4d820" data-offset-key="4cnek-0-0" style="font-size: 16px;"><div data-offset-key="4cnek-0-0">If you&apos;re purchasing on the Comfrt App, you&apos;ll be able to add any gift cards or discount codes prior to submitting the order in checkout.</div></li><li data-block="true" data-editor="4d820" data-offset-key="3mto5-0-0" style="font-size: 16px;"><div data-offset-key="3mto5-0-0">Gift card codes should be 16 digits long containing a mixture of numbers and letters.</div></li></ul><div data-offset-key="3mto5-0-0"> </div>If you&#x2019;re having trouble entering your e-gift card code, please try clearing the cache on your web browser or trying on a different device.If you are having trouble finding your gift card email,&#xA0;please create or <a href="http://www.comfrt.com/account" target="_blank" rel="noopener noreferrer">log in to your customer account</a> using the same email you used at checkout. Once you&apos;re in, click &quot;Gift Cards&quot; on the left side - you can find and resend your active gift cards from this page.

How do I use my e-gift card?

US Returns & Exchanges

International Returns

Comfrt